Shipping & Delivery

When will my order be shipped?

We pack all our orders with love so, once an order is placed, please refer to the table below.

We offer FREE Worldwide Shipping

AVERAGE SHIPPING TIMES

Location

Estimated Shipping Time

United States

5 - 12

Business Days

Canada

7 - 15

Business Days

Australia

7 - 15

Business Days

Europe

7 - 15

Business Days

Worldwide

7 - 15

Business Days

 

All orders will be dispatched from our warehouse within 1 - 3 business days. In peak periods please allow for up to 6 business days for dispatch.

*All shipping times exclude clearance/customs delays.

Order cancellation

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfillment partner you will need to go through our return process.

Tracking of package

Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on your end. Please note that your order is actually on the way and there is no delay of the package it just need some time for it to update itself.

Please track your packages. Muffbaby is not responsible for lost or stolen shipments. Packages may be left at your front door by the postal courier if no one is at home to receive it. Once the postal courier delivered your package, we have no control over it.

We do not replace or refund orders that are scanned / confirmed "delivered" by the courier. - But it it ever happens please contact us and we will try our best to handle the situation for you!

NOTE: Please check your spam/junk and promotional folder for the shipping email confirmation with tracking. Do contact our support if do not have it.

Wrong address

It is the responsibility of the buyer to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.

Broken, faulty or damaged item

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us and send us an image/video of the defect within the first 7 days of receiving that item and we'll work it out with you.

 

STILL NEED ASSISTANCE?

Feel free to contact us at Team@bonbambini.com